How to enhance well-being in the workplace

What is covered

Most organisations experience conflict at some stage but many don’t deal with it well. Conflict can be used as a developmental opportunity. Some conflict is good. It can lead to innovation and can give people a voice. However, unresolved conflict puts people up against the wall or causes them to leave.

In this workshop you will discover that people respond to conflict differently. You will be introduced to a personality system that describes the various ways people think, feel and behave when faced with a conflict.

You will learn the cycle of conflict and where to address the problem before it escalates.

Through a series of interactive activities, you will learn to recognise the triggers, the ‘hot buttons’, for each type and their reactions to a conflict situation. You will learn practical exercises to deal with your own difficult emotions.

Leave this workshop feeling more informed about how to work with friends and colleagues to prevent the undesirable effects of unresolved conflict.

Learning outcomes

  • Understand the conflict cycle.
  • Be introduced to an insightful personality system
  • Recognise conflict triggers and reactions in yourself and your colleagues.
  • Know how to deal with conflicting emotions in yourself.
  • Learn how to respond to anger in others.
  • Understand Choice Theory and how it relates to self-mastery
  • Develop the skills for self-mastery in any conflict situation.
  • Learn practical exercises, including breathing and meditation, to manage emotions and lead to well-being.


  • The Conflict Cycle
  • The Nine Lenses of Personality Types
  • Triggers and Reactions
  • Emotional Roller Coaster
  • Keeping Your Cool
  • Choice Theory
  • Self-Mastery
  • Well-Being Exercises